Last Updated: 20 March 2025
1. Introduction EGA Global Services SL (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, websites, and platforms.
2. Information We Collect We may collect the following types of personal data:
- Personal Identifiable Information (PII): Name, email address, phone number, billing details, and other contact information.
- Account Information: Username, password, and preferences.
- Transaction Data: Payment details, order history, and invoices.
- Technical Data: IP addresses, browser type, device information, and usage analytics.
- Communications: Emails, customer service interactions, and feedback.
3. How We Use Your Information We use your data for the following purposes:
- To provide and manage our services.
- To process payments and transactions.
- To communicate with you regarding services, updates, and promotions.
- To enhance user experience and improve platform functionality.
- To comply with legal obligations and prevent fraudulent activities.
4. Legal Basis for Processing Data We process personal data based on:
- Contractual Necessity: When processing is required to fulfill a service agreement.
- Legitimate Interests: For improving services, security, and fraud prevention.
- Legal Obligations: Compliance with laws and regulations.
- User Consent: When required, such as for marketing communications.
5. Data Sharing & Third-Party Disclosure We do not sell your data. However, we may share it with:
- Service providers for payment processing, hosting, and customer support.
- Legal authorities if required by law.
- Business partners, where necessary, for operational purposes.
6. Data Retention We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once no longer needed, we securely delete or anonymize the data.
7. Data Security We implement strict security measures to protect personal data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and users should also take precautions.
8. User Rights Users have the following rights under applicable data protection laws:
- Right to access personal data.
- Right to request correction or deletion.
- Right to object to or restrict processing.
- Right to data portability.
- Right to withdraw consent where applicable.
To exercise these rights, contact us at [Email Address].
9. Cookies & Tracking Technologies We use cookies and similar technologies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings.
10. Third-Party Links Our services may contain links to third-party websites. We are not responsible for their privacy practices, and users should review their policies separately.
11. Policy Updates We may update this Privacy Policy periodically. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the revised policy.
12. Contact Information For questions regarding this Privacy Policy, contact us at: EGA Global Services SL
Email: info@egaglobalservices.com
Address: Av. Maisonnave, 41, 3B, 03003 Alicante
